Contact Us

Within our customer-care process, The The Ordinary customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

For a clear service request, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles). A message received later is reviewed during the next service window.

Information That Helps Us Respond

To keep communications accurate, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

Under the applicable store policy, Business name: The Ordinary

To support a timely response, Email support@theordinearys.shop or call 8706173051 for customer care.

Within our stated service hours, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US

For customer-care requests, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).