FAQ
For customer reference, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.
Which no-reason returns are excluded?
For immediate reference, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.
Who covers the cost of sending an approved return back?
In this summary, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.
How quickly is an approved refund posted?
For a concise answer, the refund goes to the original payment method and normally appears in 5–10 business days after issuance.
How can I follow a shipment?
When more detail is useful, a tracking number is sent after the parcel ships and may need a short time to activate.
What types of products are sold here?
As a general rule, the live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils, subject to current availability.
May I stop an order before dispatch?
To clarify the customer-care standard, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.
What is the return and exchange window?
For policy guidance, The 30-day no-reason return and exchange period starts when the order is delivered.
What currency, cards, and taxes apply?
Under the applicable policy, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.
Is delivery available outside the United States?
In practical terms, No. We ship only within the United States, and free standard shipping applies to every U.S. order.
Where should I find product-specific care or safety guidance?
Within the store policy framework, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.
When should an order leave and arrive?
For a clearer overview, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.
How to Reach the Merchant
As a general rule, Business name: The Ordinary
For a clearer overview, Email support@theordinearys.shop or call 8706173051 for customer care.
When more detail is useful, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US
For policy guidance, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).