Payment Policy

To keep billing expectations clear, the storefront displays product prices and processes checkout amounts in USD. A customer should review the final amount before authorizing payment.

Tax, Cancellation, and Credits

As part of secure payment handling, Taxes are collected as required by applicable law. Cancellation before shipment can be requested. For customer reference, an approved refund returns to the original payment method and should appear within 5–10 business days after issuance, depending on the financial institution.

Authorization and Payment Review

As a payment-processing standard, Submitting an order authorizes the selected provider to validate or authorize the transaction. The customer confirms permission to use the payment method. Under this payment standard, a declined, incomplete, or unverifiable payment can delay or prevent acceptance of an order.

About Credit/Debit Card

For eligible transactions, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The issuer must authorize the transaction through the secure Shopify checkout.

Secure Checkout Practices

For payment transparency, Shopify and the relevant payment providers process card information through their security controls. Customer care will never request a full card number by email.

How to Reach the Merchant

Under the store payment process, Business name: The Ordinary

In relation to checkout and payment, Email support@theordinearys.shop or call 8706173051 for customer care.

For a clear payment record, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US

To clarify transaction terms, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).