Terms of Service

Under applicable law, these Terms of Service form the rules for accessing this storefront and buying its products. Placing an order or continuing to use the store means the customer accepts these Terms and the linked policies.

Applicable Law and Revisions

For lawful store use, Applicable U.S. federal law and the law associated with the merchant location below govern these Terms, without displacing non-waivable consumer protection. Revised Terms take effect when posted.

Accurate Information and Lawful Use

For customer reference, customers must provide current checkout and account details, protect any account credentials, and refrain from unlawful conduct, security interference, malicious code, impersonation, or infringement of another party's rights.

U.S. Fulfillment Commitments

For a valid customer transaction, we provide free standard shipping on all U.S. orders, normally prepare an order in 1–2 business days, and estimate 4–6 business days for carrier transit. A tracking number is supplied after dispatch.

Store Content, Warranties, and Liability

For post-purchase support, Store content is protected by applicable intellectual-property law. To the maximum extent the law permits, services are offered as available and limitations on implied warranties or liability apply. To keep these obligations clear, Mandatory consumer rights are not excluded.

Payment, Currency, and Tax

As a condition of purchase, checkout is conducted in USD and supported cards are described in the Payment Policy. Taxes are collected as required by applicable law.

Cancellation, Return, and Exchange Rights

For responsible use of the storefront, customers may request cancellation before shipment. After dispatch, the 30-day no-reason return and exchange terms apply, including merchant-paid return shipping, the published exclusions, and the 5–10 business day refund-posting period.

Catalog, Availability, and Order Decisions

Under these Terms, we aim to present accurate descriptions, specifications, images, prices, and availability. We may correct an error, limit a quantity, decline suspected fraud, or cancel an unavailable order, with an appropriate refund for amounts collected.

How to Reach the Merchant

To keep order information accurate, Business name: The Ordinary

Within the ordering process, Email support@theordinearys.shop or call 8706173051 for customer care.

To explain the service standard, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US

For a valid customer transaction, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).