Shipping Policy

Under the stated fulfillment timeline, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.

Changes, Cancellation, Returns, and Tax

For customer reference, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. To keep delivery expectations clear, Taxes are collected as required by applicable law.

Carrier Transit and Tracking

For order and tracking support, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.

Addresses, Delays, and Delivery Concerns

Under this Shipping Policy, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. To clarify the delivery standard, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.

From Order Confirmation to Carrier Pickup

As part of our U.S. delivery service, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.

How to Reach the Merchant

For consistent shipment handling, Business name: The Ordinary

To explain the shipping process, Email support@theordinearys.shop or call 8706173051 for customer care.

Within the customer-care standard, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US

For U.S. order fulfillment, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).