Refund Policy

For an approved return or exchange, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.

Problems With an Order

For customer reference, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.

Condition and Excluded Categories

Within our return process, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.

For consistent return handling, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.

Return Authorization and Shipping

To explain the available remedy, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. Under this Refund Policy, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.

Cancellation Before Dispatch

Within the customer-care process, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.

Exchange and Refund Completion

As part of the 30-day program, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Under the return and exchange standard, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.

How to Reach the Merchant

For a predictable review process, Business name: The Ordinary

To clarify return responsibilities, Email support@theordinearys.shop or call 8706173051 for customer care.

To keep eligibility clear, Business and default return location: 6888 Friars Rd, San Diego, CA 92108, US

For customer reference, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).